Shipping & returns
Turnaround and carrier All orders will be shipped within 72 hours with DHL if they are in stock. Depending on the country of receipt and customs clearance, the delivery period usually takes:
• Germany: 1-3 working days
• Within the EU: 3-5 working days
• Outside the EU: 1-3 weeks
Order tracking You will receive a DHL/UPS tracking number with the confirmation of your order.
How to return or exchange an item
Before you send us a return, please make sure the item is in original condition (labels available). The item must be returned to us within 2 weeks of receipt.
An exchange for a new size or another color is of course no problem. Please note that we will not exchange or refund goods already carried (with obvious signs of wear). If you want to return an article:
2) Mail your returned item to: Pike Brothers GmbH, Johann-Flitsch-Str. 12, 83075 Bad Feilnbach/Au, Germany. Your package must include a signed letter stating the reason for the return and, if you would like a refund or in case of an exchange, state the requested size and color. Please also add the original invoice.
- Germany and EU countries
You will receive a DHL label for the free return from us. Simply print it out, stick it on the package and take it to the next post office. Please attach the enclosed invoice to the package and state if you would like an exchange (item name and size) or a refund. Please note that the refund always takes place on the medium from which the payment was made.
Costs for the return are borne by the buyer.